CATV REPAIR
Avnet Integrated Resources is the industry leader in integrated cable television (CATV) and broadband repair and support services for multiple system operators (MSOs) and technology manufacturers.
Our team offers more than 50 years of CATV industry experience and innovation, supported by the most experienced technicians in the industry working in our repair facilities in Ohio and Texas. Our strengths lie in four areas:
- Deep CATV expertise –All of our RF, digital, fiber optic and analog technicians are required to have at least a two-year Electrical Engineering degree, and more than half have been in the industry for more than a decade.
- Industry-leading customer service – Why pay to ship product when we’ll come and get it? Our trained, experienced route sales representatives make more than 400 customer pickups a week across the country, making direct contact with our customers to make sure their needs are understood and met.
Our route sales representatives also document the condition and contents of your products and enter them into our system for real-time tracking, starting the moment they get loaded into our trucks for fast, professional processing. - Specialized IT systems – Our purpose-built IT system offer continuous, real- time visibility on every product we touch, from the moment you complete your RMA to the moment your repaired product is delivered where you want it. Our system tracks product model numbers, serial numbers and all parts used in the repair process.
- Process-driven workflow – All of our repair centers operate under documented processes that maintain highest quality, efficiency and effectiveness from dock to dock.
The secret to our success is simple: we hire and train the very best. Our management team has more than fifty years of combined industry management experience providing multiple services to broadband operators and manufacturers individually, and nearly a century of collective experience.
Avnet Integrated technicians and engineers are specially trained in the repair of digital, fiber optic and analog equipment, and our customer service staff consistently follows up with you every step of the way to ensure your satisfaction.
Our Reputation
Even in today's high-tech CATV and broadband industry, word-of-mouth matters. At Avnet Integrated, we have maintained customer relationships with the world’s leading CATV and broadband corporations. Nearly all of our business is initiated through our reputation for providing high-quality services quickly, at competitive prices.
If you’re an MSO or CATV equipment manufacturer looking to:
- Maximize your supply chain
- Minimize your repair expenses & downtime
- Extend the life of your capital assets
- Sell your excess inventory
- Harvest as much revenue as possible at the end of a product's useful life
Find out more about our CATV/Broadband Lifecycle Support Services or
contact us at any of the options below:
Toll Free: (888) 818-6224
Phone: (614) 885-8900
Fax: (614) 885-8906
Email: Service@avnetintegrated.com
Physical Address:
Avnet Integrated Resources
7465 Worthington-Galena Rd., Suite C
Worthington, OH 43085
Existing Customers: Login to our secure portal here.
